BOARD OF DIRECTORS
The establishment and success of our tourism business does not depend only on legal, financial and administrative knowledge. The human factor and the role of the action plan are of great importance. The action plan was an organized process, with a series of actions carried out many years ago with effort and risk. It refers to what one is going to do, in order to succeed and feel happy. It is something like the rota, the course the captain charts to steer the ship where he wants, including the actions he will take to reach the port he desires. It is expected that he will make a great effort in order to achieve what he wants or the best possible. It takes patience, perseverance, high cost, risk and positive thinking.
From the members of the Board of Directors
CODE OF BUSINESS CONDUCT AND ETHICAL BEHAVIOR
Global Code of Ethics for Tourism
According to the Global Code of Ethics for Tourism, key principles are:
1) The contribution of Tourism to mutual understanding and respect between peoples and societies. The main actors of tourism development as well as the tourists themselves must respect the social and cultural traditions and practices of all peoples, including minorities and indigenous peoples, and recognize their value.
2) Tourism as a vehicle for individual and collective integration. When applied with an open mind, it is an irreplaceable factor of self-education, mutual tolerance and understanding of the legitimate differences between peoples and cultures as well as their diversity.
3) Tourism, a factor for sustainable development. All actors of tourism development should defend the natural environment, with the aim of achieving a healthy, continuous and sustainable economic development, which will aim to satisfy the needs in a fair way and aspirations of the present and future generations.
4) Tourism, user of the cultural heritage of humanity and a factor in its upgrading. Tourism resources belong to the common heritage of mankind. The communities, in whose areas they are located, have special rights and obligations towards them. Tourist and political activities should be implemented with respect to the artistic, archaeological and cultural heritage which they must protect and bequeath to future generations. Special care should be devoted to the protection and upgrading of monuments, holy places of pilgrimage and museums, as well as archaeological and historical sites, which should be absolutely free for tourist visits. Encouragement should also be given to public access to private cultural properties and monuments with respect for the rights of their owners, as well as to religious buildings subject to the usual needs of worship.
5) Tourism, a beneficial activity for host countries and communities. Local populations should be employed in tourism activities and share fairly in the economic and social benefits. Tourism policies must be implemented in such a way that they contribute to raising the living standards of the populations in the tourist destination areas and satisfy their needs. The design, architectural approach and operation of tourist facilities and accommodation should aim to integrate them, to the greatest extent possible, into the local and social fabric. Where qualifications are equal, priority should be given to local manpower.
6) Obligations of tourism operators in tourism development. Professionals in the tourism sector have an obligation to provide tourists with objective and honest information about destinations and the conditions of travel, accommodation and stay. They should ensure that the contractual clauses proposed to their clients are easily understood in terms of the nature, prices and quality of the services they are committed to providing, as well as the financial compensation that will be awarded in the case of unilateral circumvention of the terms of the contract on their part. Professionals in the tourism sector should, to the extent that it depends on them, show an interest, in cooperation with public authorities, for the protection and safety, accident prevention, health protection and food safety of those who seek their services. They should also ensure that adequate insurance and assistance systems are in place.
